OperationsFull-time Bengaluru, India2-4 years
Customer Success & Operations Specialist
Ensure seamless merchant onboarding, proactive product adoption, and rapid resolution of customer queries.
About the Role
Help businesses succeed with Aarozi. You will be the primary advocate for our merchants, assisting them with digital menu setup, staff training, and maximizing their customer retention.
Responsibilities
- Guide newly registered merchants through account setup, catalog upload, and QR deployment.
- Respond promptly to incoming support inquiries via email, chat, and scheduled calls.
- Gather merchant feedback and translate operational pain points into actionable feature requests.
- Create helpful onboarding guides, FAQs, and video walkthroughs.
Requirements
- 2+ years of experience in customer success, tech support, or client operations for a B2B SaaS company.
- Empathetic, clear, and professional written and verbal communication.
- Quick learner with strong technical aptitude and problem-solving skills.
- Ability to manage multiple merchant accounts with high attention to detail.
Nice to Have
- Familiarity with retail, restaurant, or hospitality technology.
- Experience using modern ticketing and CRM systems.
What You Will Work On
- Merchant onboarding journeys and retention benchmarks.
- Self-service knowledge base and interactive help center.
- Merchant feedback loops with product and engineering teams.