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Retention Metrics & In-Venue Insights

Real-time In-Venue Customer Analytics

Understand customer return velocity, scan activity across tables or branches, and track points awarded versus voucher redemption rates without complex manual spreadsheets.

Dashboard MetricsLive Feed
Total Scans (30 Days)
3,420
Active Loyalty Members
1,248

Export full CSV reports with a single click

Key In-Store Metrics You Can Track

Actionable insights to optimize staff hours, menu offerings, and promotion timing.

Return Frequency Rate

Measure how many days typically pass between a customer's first and second visit to assess retention momentum.

Top Physical Touchpoints

Compare scan volumes across patio tables, indoor booths, checkout counters, and window posters to know what placement works.

Reward Cost vs Lift

Calculate the exact redemption rate of your promotional vouchers against incremental sales and customer visit counts.

Analytics FAQ

Can I view analytics across multiple branch locations?

Yes. Multi-location business accounts can view aggregated brand-level metrics or filter down to single store locations.

Are analytics updated in real-time?

Yes. Scans, point awards, and review submissions reflect in your dashboard instantly without end-of-day batch processing delays.