Question 1

Do customers need to download an app from the App Store or Play Store?

Accepted Answer

No! Aarozi is 100% web-based. Customers simply open their default phone camera, scan your table or counter QR, and the experience loads instantly in their mobile browser.

Question 2

Can I customize the QR code with my own logo and brand colors?

Accepted Answer

Yes. You can upload your business logo, choose custom accent colors, and download print-ready SVG or PNG vector formats for table tents, stickers, and counter stands.

Question 3

How does digital stamp card loyalty work?

Accepted Answer

Every time a customer visits and makes an order, staff or customer scans their visit QR. Their digital card advances (e.g. 1/5, 2/5). Upon hitting the target milestone, a reward voucher is instantly unlocked.

Question 4

Can I offer coin/spend points instead of visit stamps?

Accepted Answer

Yes! Aarozi supports spend-based coin tiers as well as visit-based stamp cards. You choose what works best for your business margins.

Question 5

How does Google Review collection work?

Accepted Answer

Guests are asked to rate their experience. Satisfied guests (4 or 5 stars) are directed with one tap to your Google Maps review page. Unhappy guests are invited to leave private feedback sent directly to your owner inbox.

Question 6

Can I manage multiple branch locations under one account?

Accepted Answer

Yes! Pro plans support multiple branches, and Enterprise plans offer expanded locations with centralized franchise permissions and branch analytics.

Question 7

Is there a free trial?

Accepted Answer

Yes, every new business account starts with a 14-day free trial on all plans. No credit card is required to sign up.

Question 8

Can I upgrade, downgrade, or cancel at any time?

Accepted Answer

Yes. You can adjust your plan tier or cancel with prorated billing directly from your merchant dashboard at any time.

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