Refund & Cancellation Policy

1. Satisfaction Guarantee

At Aarozi, our mission is to deliver measurable customer retention and repeat visits for your local business. We want you to feel confident in your investment:

• Monthly Subscriptions: Full refund available upon request within 14 calendar days of your initial plan activation.
• Annual Subscriptions: Full refund available upon request within 30 calendar days of your initial annual plan activation.

2. Cancellation Process

You may cancel your subscription at any time without penalty directly from your merchant dashboard under Billing & Plans.

Upon cancellation:

• You will maintain full access to your paid features until the conclusion of your current paid billing period.
• No further automated renewal charges will be initiated via Razorpay.
• At period end, your workspace transitions into the read-only grace period. Your customer records, QR codes, and point balances remain completely safe.

3. Processing Refunds via Razorpay

All approved refunds are credited back to the original source account (UPI, credit/debit card, or net banking) via our payment gateway partner, Razorpay. Processing typically reflects in your bank statement within 5 to 7 business days following authorization.