How can we help your business?
Find answers, setup guides, and best practices to maximize customer retention and repeat visits.
Browse Help Topics by Category
13 CategoriesGetting Started
Initial account setup, industry blueprints, and launch checklists.
- Step-by-step onboarding walkthrough
- Configuring your business profile
- Selecting your industry template
QR & Touchpoints
Counter standees, tabletop tents, deduplication, and printing.
- Downloading print-ready QR standees
- 30-second scan deduplication explained
- Placing QRs for maximum scan rate
Customer CRM
Contact capture, phone normalization, and lifecycle segments.
- Customer lifecycle stages (New, Returning, VIP, At Risk)
- Importing customer lists from CSV
- Phone number formatting rules
Rewards & Milestones
Stamp cards, visit thresholds, and instant staff redemption.
- Setting up a 2-visit comeback discount
- Verifying customer rewards at counter
- Points vs stamp card models
Offers & Coupons
Creating seasonal discount codes and weekend promotion banners.
- Creating promotional coupons
- Setting expiry dates and redemption limits
- Displaying offers on customer web portal
Smart Automations
Automated 30-day comeback nudges and birthday celebrations.
- How the 30-day inactivity trigger works
- Configuring birthday treat vouchers
- Customizing automated message templates
Reviews & Feedback
Private feedback recovery shield and Google Maps integration.
- How private recovery protects your Google rating
- Linking your Google Business Profile review URL
- Resolving sub-3-star private complaints
Referral Program
Double-sided word-of-mouth promoter points for customers.
- How customer referral codes work
- Awarding points to referrers upon first scan
- Preventing self-referral abuse
Retention Analytics
Understanding repeat visit curves, CLV, and scan velocity.
- Understanding Repeat Visit Rate calculation
- Interpreting the Customer Journey Funnel
- Exporting CRM reports
Website Builder
Customizing your hosted business portal at aarozi.in/b/{slug}.
- Customizing brand colors and logo
- Setting weekly opening hours schedule
- Publishing your public menu & gallery
Billing & Subscriptions
Managing Razorpay subscriptions, invoices, and 7-day grace period.
- Upgrading or renewing your Razorpay plan
- 7-day read-only grace period explained
- Accessing billing invoices
Account & Staff Roles
Team permissions (Owner, Manager, Staff) and security.
- Inviting store managers and counter staff
- Changing account password
- Account deactivation and deletion policy
Security & Trust
Data isolation, encryption in transit, and DPA agreements.
- Row-level multi-tenant database isolation
- Data retention and erasure schedule
- Security disclosure policy
Still have questions?
Our customer success and technical retention team is always ready to assist your store.